Frequently Asked Questions
On this page, you'll find answers to your questions about these topics:
-Product information
-Pricing & Payment
-Support
-Webshop
Can't find the answer you're looking for?
Contact our team, we're happy to help.
Product Information
-What types of parts do you supply? Which brands do you have on stock?
We supply original, genuine, and high-quality aftermarket parts for aerial work platforms. Our stock includes parts for GENIE, JLG, HAULOTTE,SKYJACK, DINGLI, SINOBOOM, LGMG,XCMG,ZOOMLION,MANTALL,MANITOU, MEC,HELI,TCM,LINDE,GROVE,UPRIGHT,SNORKEL,Hangcha,Toyota, and many other international brands.
-How can I know if a part is original or aftermarket?
We maintain full transparency throughout the whole transaction. You can clearly distinguish whether the product you purchase is OEM original part or aftermarket replacement part. Besides, we will clearly specify in the quotation whether the price is for OEM original parts or aftermarket parts.
-Are aftermarket parts compatible with original parts?
Yes, all our AFM parts are fully compatible with OEM parts – plug-and-play installation guaranteed.
-What details do I need to provide if I don't have the part reference?
Please provide the machine brand, model, serial number, and year of production, plus a clear description or photo of the part and its location on the machine. Our experienced team is happy to help you find exactly what you need.
-What warranty do you offer on parts?
Most equivalent parts are covered by one year warranty with normal use (excluding electronic cards, batteries, and wheels).
Pricing & Payment
-In which currency will my quote be?
Quotes can be provided in EUR, USD, or CNY.
-How can I pay for my order?
You can pay by credit card (Pay By Link),Paypal, proforma invoice (first orders require payment in advance) bank transfer.
-Can I pay in my local currency?
We accept payments in EUR, USD, and CNY. If you're unsure whether we accept your currency, our team is happy to help find a solution.
-Do you have any special offers or promotions?
Every month, we offer a special promotion. Check our promotions page to discover this month's deal.
Support
-Do you offer technical support or installation services?
Sure. With nearly 20 years in AWP parts industry, we deliver full technical backup. We supply detailed technical documents and instant online technical support to fix any matching or operating problems. Although overseas on-site installation is unavailable, our engineers provide detailed remote installation tutorials and real-time video guidance to ensure smooth assembly. We stand behind our products with reliable after-sales technical service.
-How can I return a part?
If you have any doubts or concerns about the products we sold, please feel free to contact our sales staff directly for resolution. We will provide you with the most prompt and effective solution.
Webshop
-Do you have an online store for direct ordering?
Please contact our sales representative directly, and we will send you the link to our online store for direct orders.